Call of Duty: World at War - Master Server downtime + Stats

_{by Treyarch's Communication Person JD_2020}

Hello everyone,

So it was a long weekend for all of us, and I appreciate your patience as we worked past a service outage.

What happened was, we made a game that so many people wanted to play (alright you got me, I’m bragging!), that our master servers were inundated with authentication requests which simply got back-logged. This resulted in response times that exceeded the hard-coded timeout thresholds in the game.

It was a problem that has been 100% resolved. I could give you more techno-speak as to how we solved the problem, but I’ll just assure you that it shouldn’t happen again.

Now a bigger issue is the loss of stats. It’s apparent that a small percentage of players may have lost their stats over the weekend. This is definitely a problem, but not the same as with the PS3. So while you may be reading about some PS3 stats resetting, and how we think we know what’s going on there and working on their fix, that doesn’t translate to the PC.

PC stats are stored locally, not on a master server. So unlike the consoles, where we know where the problem exists, we don’t have an explanation yet as to why your file systems changed as a result of failing an authentication request with the master server. As such, it is taking us some extra time tracking down the cause on the PC.

Nevertheless, we are working as I write this to figure out what went wrong, and a solution to include in the next patch we have in-development.

So I apologize for any inconvenience this caused you, and thank you for the feedback as we troubleshoot this issue. I’ll keep you updated with what we learn.

Regards,
-JD